Sydney Nyelela

3 years experience in Customer Service and

Personal Profile

Administrative Assistant, Call Centre Agent & Web Developer.


  • Website: www.sydneynyelela.com
  • City: Lusaka, Zambia
  • Email: sydneynyelela@gmail.com
  • Phone: +260 970 879 738

With a passion for delivering exceptional customer service, i thrive on building lasting relationships and driving success for clients and management. Outside work, im an avid reader and like to volunteer. i believe that building strong relationships and trust is key to driving administrative functions and customer success.

Resume

Dedicated tech and customer relations rep with three years experience driving customer success. Has managed over 5 organistions (clients) and collaborated with cross functional teams to drive and increase customer success metrics like customer happiness and retention. Having the ability to communicate fluently not only in English but five other languages, I possess a proper understanding of etiquettes, in person, on phone and via email.

Education

Data Management & Analysis

2022

The University Of Zambia

Certificate

Project Management & Planning

2022

The University Of Zambia

Certificate

Professional Experience

Call Centre Specialist

2021 - 2022

Supa Moto, Lusaka

  • Successfully handled inbound and outbound calls to and from customers, Answering questions or addressing any concerns that they had, Provided accurate and timely information, as well as troubleshooted and resolved customer issues in a professional manner using correct phone etiquettes.

Administrative Assistant

2022 - date

Centre for Energy, Environment and Engineering in Zambia

  • Provided front desk coverage by managing a busy multiline phone system, greeting guests as they enter the office, managing incoming/outgoing mail and maintaining an organized clean office environment.
  • Assisted in the coordination of administrative functions, including transcribing minutes from meetings, personnel and clerical duties.
  • Actively aided in field collection of both qualitative and quantitative data needed for research projects.

Projects

As a dedicated and results-driven person, i have had the opportunity to work on 5 projects that honed my skills in customer-centricity . These projects demonstrate my ability to drive customer success through strategic planning, effective communication, and collaborative problem-solving.

Engineering

Launcher Engineers Hub

Developed/ designed the site and successfully worked closely with the team to formulate marketing strategies that led to onboarding of over 700+ students to the organisation and actively involved in organizing Tours and events.

View Project

Marketing

Guiding Stars

Developed and designed the user-interface of the site and worked closely with the organisation (client) in managing and organising organisation events.

View Project

NGO

Limitless Foundation

Developed and designed the user-interface of the site and work closely with the organisation (client) in managing the site to ensure the smooth flow the site.

View Project

Contact

Address

Lusaka, Zambia

Call Me

+260 970 879 738

Email Me

sydneynyelela@gmail.com